Literature Review: Manajemen Strategi Dalam Meningkatkan Pelayanan Kepegawaian Pemerintahan
Sari
Manajemen strategis memiliki peran yang sangat penting dalam meningkatkan pelayanan kepegawaian pemerintahan. Dalam konteks ini, manajemen strategis membantu pemerintah dalam merumuskan kebijakan yang efektif dalam pengelolaan sumber daya manusia (SDM), dengan tujuan untuk meningkatkan kualitas pelayanan publik. Penelitian ini bertujuan untuk menganalisis peran manajemen strategis dalam meningkatkan pelayanan kepegawaian pemerintahan, dengan mengidentifikasi tantangan dan hambatan yang dihadapi, serta mengkaji peran inovasi dan transformasi digital dalam memodernisasi sistem pelayanan kepegawaian. Hasil penelitian menunjukkan bahwa penerapan manajemen strategis yang tepat dapat membantu mengatasi berbagai tantangan birokrasi, keterbatasan sumber daya, dan ekspektasi masyarakat. Selain itu, inovasi digital seperti penggunaan sistem informasi berbasis cloud dan platform e-government memiliki dampak signifikan dalam meningkatkan efisiensi dan transparansi pelayanan kepegawaian. Transformasi digital ini juga berperan dalam pengembangan kompetensi pegawai melalui pelatihan online yang fleksibel dan berbasis data. Kesimpulannya, penerapan manajemen strategis yang didukung oleh inovasi digital merupakan langkah penting dalam meningkatkan kualitas pelayanan kepegawaian di pemerintahan, yang pada akhirnya akan berkontribusi pada peningkatan kualitas pelayanan publik secara keseluruhan.
Kata kunci : Manajemen Strategi, Pelayanan, Pemerintahan
Teks Lengkap:
PDFReferensi
Abbas, J., Zhang, Q., Hussain, I., Akram, S., Afaq, A., & Shad, M. A. (2020). Sustainable innovation in small medium enterprises: The impact of knowledge management on organizational innovation through a mediation analysis by using SEM approach. Sustainability (Switzerland), 12(6). https://doi.org/10.3390/su12062407
Abuzanjal, A., & Bashir, H. (2024). Service innovation challenges in UAE government entities: Identification and examination of the impact of organizational size and excellence model implementation. Journal of Open Innovation: Technology, Market, and Complexity, 10(3), 100364. https://doi.org/10.1016/j.joitmc.2024.100364
Afzal, M., & Panagiotopoulos, P. (2024). Coping with digital transformation in frontline public services: A study of user adaptation in policing. Government Information Quarterly, 41(4), 101977. https://doi.org/10.1016/j.giq.2024.101977
Alghamdi, M. M., Shash, A., Alshaibani, A., & Mazher, K. M. (2024). Assessment of dispute causes in government building maintenance projects through adjusted importance rating and risk mapping. Results in Engineering, 24(November), 103551. https://doi.org/10.1016/j.rineng.2024.103551
Azeem, M., Ahmed, M., Haider, S., & Sajjad, M. (2021). Expanding competitive advantage through organizational culture, knowledge sharing and organizational innovation. Technology in Society, 66(January), 101635. https://doi.org/10.1016/j.techsoc.2021.101635
Boz, Y., & Cay, T. (2024). How smart and sustainable are the cities in Turkiye? - National policies and the enthusiasm level of the local governments. Heliyon, 10(4), e26002. https://doi.org/10.1016/j.heliyon.2024.e26002
Célia, C., & Marie-Benoît, M. (2023). Knowledge and network resources in innovation system: How production contracts support strategic system building. Environmental Innovation and Societal Transitions, 47(June 2022). https://doi.org/10.1016/j.eist.2023.100712
Compagnucci, L., & Spigarelli, F. (2024). Improving knowledge transfer and innovation services: A roadmap for Knowledge Transfer Offices. Journal of Innovation and Knowledge, 9(4), 100577. https://doi.org/10.1016/j.jik.2024.100577
Doucet, T. C., Duinker, P. N., Zurba, M., Steenberg, J. W. N., & Charles, J. D. (2024). Perspectives of successes and challenges in collaborations between non-governmental organization and local government on urban forest management. Urban Forestry and Urban Greening, 93, 128220. https://doi.org/10.1016/j.ufug.2024.128220
Fu, J. S., & Wang, R. (2024). Multiple pathways to organizational legitimacy: Information visibility, organizational listening, and cross-sector partnerships. Public Relations Review, 50(4), 102484. https://doi.org/10.1016/j.pubrev.2024.102484
Graham, H. R., Kitutu, F. E., Kamuntu, Y., Kunihira, B., Engol, S., Miller, J., Zisanhi, A., Kemigisha, D., Kabunga, L. N., Olaro, C., Ajilong, H., Ssengooba, F., & Lam, F. (2024). Improving effective coverage of medical-oxygen services for neonates and children in health facilities in Uganda: a before–after intervention study. The Lancet Global Health, 12(9), e1506–e1516. https://doi.org/10.1016/S2214-109X(24)00268-7
Jeannerat, H., & Lavanchy, P. (2024). Transformative social innovation in, of and by the city: Beyond mission-driven policy rationales. Environmental Innovation and Societal Transitions, 52, 100890. https://doi.org/10.1016/j.eist.2024.100890
Julsrud, T. E., & Aasen, M. (2024). “Robots taking over the world… fantastic!” Understanding social representations, familiarity and visions of experiments with autonomous public transportation. Energy Research and Social Science, 115(March), 103646. https://doi.org/10.1016/j.erss.2024.103646
Kılkış, Ş., Ulpiani, G., & Vetters, N. (2024). Visions for climate neutrality and opportunities for co-learning in European cities. Renewable and Sustainable Energy Reviews, 195(February). https://doi.org/10.1016/j.rser.2024.114315
Masucci, M., Camerani, R., Corrocher, N., & Scarlata, M. (2024). How do accelerators emerge and develop in entrepreneurial universities? Technovation, 136(April 2023). https://doi.org/10.1016/j.technovation.2024.103053
Munawaroh, M., Santoso, B., Gumilang, R. R., Hidayatullah, D., Hermawan, A., Marhanah, S., Gunawan, A., Sunarsi, D., & Purwanto, A. (2021). The Effect of Strategic Leadership and Organization Culture on Business Performance: An Empirical Study in Indonesia. Journal of Asian Finance, 8(6), 455–0463. https://doi.org/10.13106/jafeb.2021.vol8.no6.0455
Oztaskin, H. S., Iyit, N., & Alkan, O. (2024). Citizen attitudes towards e-government services during the COVID-19 pandemic: A case in Türkiye. Heliyon, 10(15), e35041. https://doi.org/10.1016/j.heliyon.2024.e35041
Pihlajamaa, M., & Valovirta, V. (2024). The potential of innovation contests in articulating demand for system-level transformation: The case of the Helsinki Energy Challenge. Environmental Innovation and Societal Transitions, 53(August 2023), 100916. https://doi.org/10.1016/j.eist.2024.100916
Priebe, M., & Herberg, J. (2024). Regioning mission-oriented innovation policy: The articulation of directionality between federal and regional arenas in the German High-Tech Strategy. Environmental Innovation and Societal Transitions, 52, 100899. https://doi.org/10.1016/j.eist.2024.100899
Senadheera, S., Yigitcanlar, T., Desouza, K. C., Li, R. Y. M., Corchado, J., Mehmood, R., Mossberger, K., & Cheong, P. H. (2024). Metaverse as local government communication platform: A systematic review through the lens of publicness theory. Cities, 155(July), 105461. https://doi.org/10.1016/j.cities.2024.105461
Soewarno, N., & Tjahjadi, B. (2020). Measures that matter: an empirical investigation of intellectual capital and financial performance of banking firms in Indonesia. Journal of Intellectual Capital, 21(6), 1085–1106. https://doi.org/10.1108/JIC-09-2019-0225
DOI: https://doi.org/10.37531/yum.v8i1.8149
Refbacks
- Saat ini tidak ada refbacks.
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional