Influence Of Website Quality And Augmented Reality To Purchase Intention With Satisfaction As Mediation

Arifin Djakasaputra, Juliana Juliana, Amelda Pramezwary, Diena M Lemy

Abstract


Through development technology, exists change method marketing from method conventional become technology. Marketing in a manner digital the more develop, Where all person avoid meeting stare advance And make majority resident Indonesia connected with Internet. Matter This made opportunity for digital marketing For develop in all industrial sectors, including the textile industry in Indonesia. This research is focused in the housing sector. Textile Marketing itself requires a dimensional approach service And product. Website And augmented reality is service digital Which can represent marketing in Textile industry. This research will use SOR theory ( Stimulus – organisms – Responses ). Where website quality etc augmented reality role as stimulus, customer satisfaction acts as an organism and purchase intention plays a role as responses . This study aims to determine the effect of Website quality and Augmented reality on Purchase intention both directly and indirectly (with mediation customers satisfaction ). Study This use method quantitative with questionnaire as tool collection data. Sample study is people Greater Jakarta with minimum age of 19 years and want to have a house in 8 years forward. Through this research it is known that website quality and Augmented reality have no significant effect on purchase intention directly. However, websites quality and Augmented reality have a significant influence on purchase intention by no means direct or with mediation customers satisfaction .

Keywords: website Quality, augmented reality, Purchase Intentions

Full Text:

Download PDF

References


Aakash, N. A., & Aggarwal, A. G. (2019). Multi-criteria-based prioritisation of B2C e- commerce website. International Journal of Society Systems Science, 8(3), 201–222. https://doi.org/8.1504/ijsss.2019.8015150

Ahn, T., Ryu, S., & Han, I. (2007). The impact of Web quality and playfulness on user acceptance of online retailing. Information and Management, 44(3), 263–275. https://doi.org/8.816/j.im.2006.12.008

Alfiah, A., Suhendar, A., & Yusuf, M. (2023). Pengaruh Kualitas Produk, Citra Merek dan Harga terhadap Keputusan Pembelian Vinyl Flooring Merek Taco di CV Indosanjaya Kota Bandung. SEIKO: Journal of Management & Business, 6(1), 492-503.

An, S., Choi, Y., & Lee, C. K. (2021). Augmented travel experience and destination marketing: Effects of sense and information quality on flow and visit intention. Journal of Destination Marketing and Management, 19(November 2020), 1–8. https://doi.org/8.816/j.jdmm.2020.80492

Anoraga, Pandji.(2010). Manajemen Bisnis.Jakarta : PT. Rineka Cipta

Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International Journal of Hospitality Management, 27(3), 391–402. https://doi.org/8.816/j.ijhm.2007.8.008

Baidun, A., Prananta, R., Harahap, M. A. K., & Yusuf, M. (2022). Effect Of Customer Satisfaction, Marketing Mix, And Price In Astana Anyar Market Bandung. Al-Kharaj: Journal of Islamic Economic and Business, 4(2).

Chaffey, D., & Ellis-Chadwick, F. (2016). Digital Marketing Strategy, Implementation and Practice Sixth Edition. In Journal of Chemical Information and Modeling.

Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982–803. https://doi.org/8.1287/mnsc.35.8.982

Diallo M F (2012), Effects of store image and store brand price-image on store brand purchase intention: Application to an emerging market Journal of Retailing and Consumer Services 19360–7

Disztinger, P., Groth, A., & Work, D. (2017). Information and Communication Technologies in Tourism 2017. Information and Communication Technologies in Tourism 2017, January. https://doi.org/8.807/978-3-319-51168-9

Djalo, M. U., Yusuf, M., & Pudjowati, J. (2023). THE IMPACT OF FOREIGN DEBT ON EXPORT AND IMPORT VALUES, THE RUPIAH EXCHANGE RATE, AND THE INFLATION RATE. Jurnal Ekonomi, 12(01), 1124-1132.

Fishbein, M., & Ajzen, I. (1977). Belief, attitude, intention, and behavior: An introduction to theory and research.

Floh, A., & Madlberger, M. (2013). The role of atmospheric cues in online impulse-buying behavior. Electronic Commerce Research and Applications, 12(6), 425–439. https://doi.org/8.816/j.elerap.2013.06.001

Gao, L., Bai, X., & Park, A. (Tony). (2017). Understanding Sustained Participation in Augmented Travel Communities from the Perspectives of is Success Model and Flow Theory. Journal of Hospitality & Tourism Research, 41(4), 475–509. https://doi.org/8.1177/896348014563397

Herdiyanti, H., Arta, D. N. C., Yusuf, M., Sutrisno, S., & Suyatno, A. (2022). Pengaruh Penerapan Sistem Keadilan Distributif dan Keadilan Interaksinonal terhadap Kepuasan Kerja Pegawai Perusahaan: Literature Review. Jurnal Mirai Management, 7(2), 523-530.

Heryadi, D. Y., Fachrurazi, F., Nurcholifah, I., & Yusuf, M. (2023). During the Covid-19 Pandemic, Marketing Strategy Analysis for Crispy MSMEs" MA ICIH". Jurnal Publikasi Ilmu Manajemen, 2(1), 184-201.

Huizingh, E. K. R. E. (2000). The Content and Design of Web Sites: An Empirical Study.

Information and Management, 37(3), 123–134. https://doi.org/8.816/S0378-

(99)00044-0

Iriani, S. S., & Andjarwati, A. L. (2020). Analysis of Perceived Usefulness, Perceived Ease of Use, and Perceived Risk Toward Online Shopping in the Era of Covid-19 Pandemic. Systematic Reviews in Pharmacy, 11(12), 313–320.

Ismunandar, I., Andriani, N. Y., Hanis, R., Hamzah, R., & Yusuf, M. (2023). GRAND PREANGER BANDUNG EFFECTIVE MARKETING COMMUNICATION STRATEGY IN THE STAYCATION PROGRAM. Jurnal Ekonomi, 12(01), 48-53.

Jacoby, J. (2002). Stimulus-organism-response reconsidered: An evolutionary step in modeling (consumer) behavior. Journal of Consumer Psychology, 12(1), 51–57. https://doi.org/8.1207/153276602753338081

Kim, H., & Niehm, L. S. (2009). The Impact of Website quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing. Journal of Interactive Marketing, 23(3), 221–233. https://doi.org/8.816/j.intmar.2009.04.009

Kim, J., & Lennon, S. J. (2013). Effects of reputation and website quality on online consumers’ emotion, perceived risk and purchase intention: Based on the stimulus- organism-response model. Journal of Research in Interactive Marketing, 7(1), 33–56. https://doi.org/8.188/17505931311316734

Kim, M. J., Lee, C. K., & Jung, T. (2020). Exploring Consumer Behavior in Augmented reality Tourism Using an Extended Stimulus-Organism-Response Model. Journal of Travel Research, 59(1), 69–89. https://doi.org/8.1177/0047287519819915

Kim, S., Williams, R., & Lee, Y. (2003). Journal of International Attitude Toward Online Shopping and Retail Website quality. Journal of International Consumer Marketing, 16(1), 89–111. https://doi.org/8.1300/J046v16n01

Kotler, P. (2019). Marketing 4.0: Moving from Traditional to Digital | Philip Kotler, Hermawan Kartajaya, Ivan Setiawan | downloads. in book . https://b- ok.asia/book/5594406/b5bd48

Kotler, P., & Keller, K. L. (2017). Marketing Management (15th Edition). In Pearson.

Larsson, P., Västfjäll, D., & Kleiner, M. (2001). The actor-observer effect in Augmented reality presentations. Cyberpsychology and Behavior, 4(2), 239–246. https://doi.org/8.889/8949381300117929

Lee, K. M. (2004). Presence, Explicated (William). Communication Theory, 14(1), 27–50. Li, H., Daugherty, T., & Biocca, F. (2001). Characteristics of Augmented Experience in

Electronic Commerce. A Protocol Analysis , 15(3), 13–30.

Li, H., Daugherty, T., & Biocca, F. (2002). Impact of 3-D advertising on product knowledge, brand attitude, and purchase intention: The mediating role of presence. Journal of Advertising, 31(3), 43–57. https://doi.org/8.880/00913367.2002.8673675

Li, Y. N., Tan, K. C., & Xie, M. (2002). Measuring web-based service quality. Total Quality Management, 13(5), 685–700. https://doi.org/8.880/0954412022000002072

Lin, J. C. C., & Lu, H. (2000). Towards an understanding of the behavioural intention to use a web site. International Journal of Information Management, 20(3), 197–208. https://doi.org/8.816/S0268-4012(00)00005-0

Liu, C., & Arnett, K. P. (2000). Exploring the factors associated with Web site success in the context of electronic commerce. Information and Management, 38(1), 23–33. https://doi.org/8.816/S0378-7206(00)00049-5

Lui, T. W., Piccoli, G., & Ives, B. (2007). Marketing Strategies in Augmented Worlds. Data Base for Advances in Information Systems, 38(4), 77–80. https://doi.org/8.1145/1314234.1314248

Moon, J. W., & Kim, Y. G. (2001). Extending the TAM for a World-Wide-Web context. Information and Management, 38(4), 217–230. https://doi.org/8.816/S0378- 7206(00)00061-6

Padhiyar, R. (2019). Fundamentals of Digital Marekting - (Theory, Practice, Assignments & Much More).

Peterson, R. A., Balasubramanian, S., & Bronnenberg, B. J. (1997). Exploring the implications of the internet for consumer marketing. Journal of the Academy of Marketing Science, 25(4), 329–346. https://doi.org/8.1177/0092070397254005

Pleyers, G., & Poncin, I. (2020). Non-immersive Augmented reality technologies in real estate: How customer experience drives attitudes toward Tekstiles and the service provider. Journal of Retailing and Consumer Services, 57, 82175. https://doi.org/8.816/j.jretconser.2020.82175

Qureshi, I., Fang, Y., Ramsey, E., McCole, P., Ibbotson, P., & Compeau, D. (2009).

Understanding online customer repurchasing intention and the mediating role of trust- An empirical investigation in two developed countries. European Journal of Information Systems, 19(3), 205–222. https://doi.org/8.857/ejis.2009.15

Reid, D. (2004). A model of playfulness and flow in Augmented reality interactions. Presence: Teleoperators and Augmented Environments, 13(4), 451–462. https://doi.org/8.1162/854746041944777

Saputro, R. H., Anggoro, T., Muslim, S., Wardani, I. U., Fatmawati, E., Yusuf, M., ... & Yusuf, M. A. (2023). Gaining Millenial and Generation Z Vote: Social Media Optimization by Islamic Political Parties. resmilitaris, 13(1), 323-336.

Schiffman, L., & Wisenblit, J. (2011). Consumer Behavior Consumer behavior (Issue 23).

Shin, J. I., Chung, K. H., Oh, J. S., & Lee, C. W. (2013). The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea. International Journal of Information Management, 33(3), 453–463. https://doi.org/8.816/j.ijinfomgt.2013.02.003

Shneiderman, B., & Plaisant, C. (2005). Designing the User Interface (4th Edition). In United Stated: Pearson. https://www.cambridge.org/core/product/identifier/S1481903500003730/type/journal_ar ticle

Slater, M. (1999). Measuring Presence: A Response to the Witmer and Singer Presence Questionnaire. Presence: Teleoperators and Augmented Environments, 8(5), 560–565. https://doi.org/8.1162/85474699566477

Slater, M., & Wilbur, S. (1997). A framework for immersive Augmented environments (FIVE): Speculations on the role of presence in Augmented environments. Presence: Teleoperators and Augmented Environments, 6(6), 603–616. https://doi.org/8.1162/pres.1997.6.6.603

Srinivasan, S. R., & Srivastava, R. K. (208). Creating the futuristic retail experience through experiential marketing: Is it possible? An exploratory study. Journal of Retail and Leisure Property, 9(3), 193–199. https://doi.org/8.857/rlp.208.12

Suh, A., & Prophet, J. (2019). The state of immersive technology research: A literature analysis. Computers in Human Behavior, 86, 77–90. https://doi.org/8.816/j.chb.2019.04.019

Sutaguna, I. N. T., Achmad, G. N., Risdwiyanto, A., & Yusuf, M. (2023). MARKETING STRATEGY FOR INCREASING SALES OF COOKING OIL SHOES IN BAROKAH TRADING BUSINESS. International Journal of Economics and Management Research, 2(1), 132-152.

Sutaguna, I. N. T., Fardiansyah, H., Hendrayani, E., & Yusuf, M. (2023). BRAND STRENGTH FOR MICRO, SMALL, AND MEDIUM ENTERPRISES. GEMILANG: Jurnal Manajemen dan Akuntansi, 3(2), 77-86.

Sutaguna, I. N. T., Razali, G., & Yusuf, M. (2023). Hanan Catering's Instagram promotions, pricing, and menu variety influence consumer purchasing decisions in Bandung. International Journal of Economics and Management Research, 2(1), 76-87.

Tandon, A., Aakash, A., & Aggarwal, A. G. (2020). Impact of EWOM, website quality, and product satisfaction on customer satisfaction and repurchase intention: moderating role of shipping and handling. International Journal of Systems Assurance Engineering and Management, 11, 349–356. https://doi.org/8.807/s13198-020-00954-3

Tussyadiah, I. P., Wang, D., Jung, T. H., & tom Dieck, M. C. (2019). Augmented reality, presence, and attitude change: Empirical evidence from tourism. Tourism Management, 66, 140–154. https://doi.org/8.816/j.tourman.2017.12.003

Willems, K., Brengman, M., & Van Kerrebroeck, H. (2019). The impact of representation media on customer engagement in tourism marketing among millennials. European Journal of Marketing, 53(9), 1988–2017. https://doi.org/8.188/EJM-8-2017-0793

Yoo B, Donthu N dan Lee S (2000), An examination of selected marketing mix elements andbrand equity Journal of the Academy of Marketing Science 28 195-211

(9) (PDF) Purchase intention: implementation theory of planned behavior (Study on reusable shopping bags in Solo City, Indonesia). Available from: https://www.researchgate.net/publication/329203138_Purchase_intention_implementation_theory_of_planned_behavior_Study_on_reusable_shopping_bags_in_Solo_City_Indonesia [accessed Apr 10 2023].




DOI: https://doi.org/10.37531/sejaman.v5i2.4117

Refbacks

  • There are currently no refbacks.


Flag Counter

Creative Commons License

S E I K O : Journal of Management & Business is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
 
© All rights reserved 2018. S E I K O : Journal of Management & Business - ISSN (Print) : 2598-831X, ISSN (Online) : 2598-8301.
 

Web
Analytics